Clinic Policies

    

BOOKING YOUR APPOINTMENT


Although last-minute appointments are sometimes available, we encourage you to book your treatments as far in advance as possible to avoid disappointment. This is especially true as we near our busy season in November and December. 


To reserve your appointment, visit us online at www.revariewellness.com, by phone 519-207-6663, or email us at info@revariewellness.com. Also available is online booking through our Facebook page at www.facebook.com/revariewellness. Please note we do not have a receptionist, so we may not be able to accommodate in-person requests if our therapists are busy assisting other clients. 



CANCELLATION POLICY


If you need to change, reschedule or cancel an appointment please notify us as soon as possible. We have reserved this time exclusively for you, and a notice period is required to accommodate those waiting or wishing to reserve with us. Your appointment can be changed or cancelled up to 24 hours prior to your appointment time at no charge. 


Changes or cancellations within 24 hours are charged as follows:


  • A cancellation within 24 hours is subject to a 50% charge applied to your account, to be paid before your next appointment.
  • A cancellation within 12 hours or a missed appointment is subject to a 100% charge applied to your account, to be paid before your next appointment.
  • Gift Cards and Vouchers for missed appointments will be forfeit.


  

LATE ARRIVALS


Please plan to arrive at least 10-15 minutes prior to your first treatment to allow time to check in and fill out a Health History Form on our tablet, if you have not already filled out the forms online.


To avoid disappointment, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges. Arriving late will limit the time of your treatment. Your treatment will end at the originally scheduled completion time so that the next guest will not be delayed. 


Should you arrive more than 15 minutes late for your scheduled appointment time, the appointment will be cancelled and will be subject to our cancellation policy.


Acknowledgment of the cancellation and Missed Appointment policy are required during time of booking, through our online intake forms. Making an appointment with us is notice that you agree to the cancellation and missed appointment policy.



PRIVACY POLICY


Revarie Wellness is bound under the Personal Health Information Privacy Act (PHIPA) and Personal Information Protection and Electronic Documents Act (PIPEDA) as a Health Information Custodian. More information, including our Privacy Statement, can be requested and viewed at the clinic. 


Revarie will retain your files in accordance with these acts and regulations of the College of Massage Therapists of Ontario.


We will only release your information when we have your consent;  or where we are required or permitted to do so by law.  It will not be sold, or rented to any individual, group, corporation or agency. 


Clients transferring from another clinic may be asked to sign a release of health information form in order to comply with regulations as set out by PHIPA and PIPEDA.